Support Packages

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Cloud monitoring & management

Network health monitoring & alerts

Firmware & security updates (scheduled)

Remote fault diagnosis

On site support where required

Email support

Monthly health check & reporting

Network documentation

Includes everything in CoreCare, plus:

Priority remote support
Phone & email support

Firewall & security policy management
Voice / VoIP quality monitoring
VLAN segmentation management
Configuration changes (fair use)
Backup & restore of configurations
Quarterly optimisation review

 Includes everything in CoreSecure, plus:

Proactive incident response
ISP & vendor liaison (fault escalation)
Guest & staff WiFi management
Change management & audit trail
Firewall rule reviews & security hardening
Annual network & WiFi capacity review
Optional out-of-hours emergency support